How to fix Apple Music Family Sharing not working

With Apple Family Sharing, you and up to five other family members can share access to amazing Apple services like iCloud+, Apple Music, Apple TV+, Apple Fitness+, Apple News+, and Apple Arcade. Your group can also share iTunes, Apple Books, and App Store purchases. You can even help locate each other’s missing devices. If Apple Family Sharing is not working, check your settings, and ask your family members to check their settings. If you still can't find the app or other content, learn what to do.

Solution 1: Make sure that your device meets the system requirements

To access your family's shared content, you need an iPhone, iPad, or iPod touch using iOS 8 or later, or a Mac using OS X Yosemite or later. If you're using an older device, you won’t see your family’s shared content.

Solution 2: Check your Family Sharing settings

Make sure that you're using the same Apple ID for Family Sharing and Media & Purchases. And make sure that purchase sharing is turned on. Then ask your family members to check their settings too.

On your iPhone or iPad with iOS 16 or later

1. Go to Settings > Family.
2. Tap your name.
3. Make a note of which Apple ID is listed.
4. Tap Purchases.
5. Tap Apple ID for Purchases and make sure that you're signed in with the same Apple ID that you use for Family Sharing. If not, tap Share using secondary Apple ID and enter the Apple ID and password for that Apple ID.

On your iPhone, iPad, or iPod touch with iOS 15 or earlier

1. Go to Settings, tap your name, then tap Family Sharing.
2. Tap your name.
3. Make a note of which Apple ID is listed. You'll need to use this Apple ID to sign in later.
4. Tap Back to go back to Family Sharing.
5. Tap Purchase Sharing and make sure that Share Purchases with Family is turned on.
6. Tap Back, then tap Apple ID.
7. Tap Media & Purchases.
8. Tap View Account.
9. Sign in with your Apple ID. Make sure that you sign in with the same Apple ID that you use for Family Sharing.

On your Mac with macOS Ventura or later

1. Choose Apple menu > System Settings, then click Family.
2. Click Purchases.
3. Under Apple ID for Purchases, make a note of which Apple ID is listed.
4. Open the App Store.
5. Choose Store > Account.
6. Click Account Settings.
7. Make sure that you're using the same Apple ID that you use for Family Sharing.

Family Sharing

On your Mac with macOS Monterey or earlier

1. Choose Apple menu > System Preferences, then click Family Sharing.
2. Click Purchase Sharing.
3. Make a note of which Apple ID is listed. You'll need to use this Apple ID to sign in later.
4. Make sure that Share My Purchases is selected.
5. Open the App Store.
6. Choose Store > View My Account.
7. Click View Information.
8. Make sure that you're using the same Apple ID that you use for Family Sharing.

Family Sharing

Solution 3: Sign out of Media & Purchases

Make sure that you sign in to all Apple services using the same Apple ID that you use for sharing content with your family. You don't need to sign out of any other services that use your Apple ID, such as iCloud or iMessage.

On your iPhone, iPad, or iPod touch

1. Go to Settings > [your name].
2. Tap Media & Purchases.
3. Tap Sign Out.
4. Tap Media & Purchases again.
5. Tap Not [your name], then sign in with the Apple ID that you use for Family Sharing.

On your Mac

1. Open the App Store.
2. In the menu bar, choose Store > Sign Out.
3. In the menu bar, choose Store > Sign In.
4. Sign in with the same Apple ID that you use for Family Sharing.

On Apple TV

1. Go to Settings > Users & Accounts > [your name].
2. Select Store.
3. Select Sign Out.
4. Select Sign In.
5. Sign in with the same Apple ID that you use for Family Sharing.

Solution 4: Ensure you've enabled Apple Music on SHARED FEATURE list

Family Sharing allows users to share not only Apple Music but also photo album, Apple Books, App Store purchases, etc., so if you run into the problem of Apple Music Family Plan not working, check if the family organizer has chosen "Apple Music" after setting up Family Sharing by following the below guide.

1. Go to "Settings" > your name.
2. Tap "Family Sharing".
3. On the "SHARE FEATURES" list, make sure you've turned on "Apple Music" option. If not, then enable the option.

Solution 5: Fix Apple Music Family Sharing Issue with Ondesoft Apple Music Converter

Four efficient solutions to fix Apple Music Family Sharing not working issue are listed above. If you still can't find shared Apple Music, you can try a better way to transfer Apple Music without Family Sharing but with Ondesoft Apple Music Converter.

Ondesoft Apple Music Converter will download and convert all Apple Music to MP3, M4A, FLAC, WAV, and other DRM-free audio formats. Then you can share them with family members without limitation. More importantly, conversion speed can be up to 10X and all ID3 tags can be preserved. Keep on reading and learn how to convert protected Apple Music to other audio formats so that you can share them with family or friends.

1. Download and Launch Apple Music Converter

Download, install and launch Ondesoft Apple Music Converter on your Mac or Windows.

2. Sign in your Apple Music account

Click the Sign in button and enter your Apple ID.

3. Change output format(optional)

The default output format is lossless M4A. Ondesoft Apple Music Converter also supports converting Apple Music to MP3, AAC, FLAC, WAV and AIFF. You can also customize output file name with any combination of title, artist, album, playlist index and track ID.

4. Select music

Follow the on-screen instructions to choose the playlist or album you want to convert.

Click Add songs.

5. Start Conversion

By default, all songs in the playlist/album will be checked. If there are songs you don't want to convert, please uncheck the box. Then click Convert button to start downloading songs to the format you choose.

After conversion, click below folder icon to quickly locate the downloaded songs.

Features of Ondesoft Apple Music Converter:

Built-in Apple Music web player
Ondesoft Apple Music Converter features built-in Apple Music web player. Once logged in your Apple Music account, you can easily browse and select any songs, albums and playlists you want to download.

Customize profile settings
Apple Music to MP3 converter allows you to customize Codec, Bitrate, Sample rate and Channels of the output file. Also you may save them as custom profile for future use.

Fast Conversion Speed
The conversion speed can be as fast as 16X and you are free to set it as you desired.

Search Function
The powerful search function enables you to quickly find Apple Music tracks you need according to name, artist and album.

Customize file name format
Output file name can contain Title, Artist, Album, TrackID and DiskID and you are free to customize it as you like.

Save ID tags
ID tags such as song name, Artist name, Album, Album artist, Genre and Artwork will be saved to the output MP3 and M4A files.

Batch conversion
Batch conversion allows you to convert as many Apple Music tracks as you want at a time.

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